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TENANT GUIDE

  1. Referencing Procedure

  2. Application Fee

  3. Administration/Reference Applications

  4. Tenancy Agreement

  5. Payment

  6. Managed Properties

  7. Rental Payment

  8. Notice to end a tenancy

  9. Insurance

  10. Inventory

  11. Deposit Returns

  12. Tenants' obligations

  13. Property Inspection

  14. Council Tax & Utilities


Referencing Procedure

As soon as a suitable property has been found, you will need to complete reference application forms. We utilise the services of a credit-referencing agency to take up the following references, here is an example of just a few of the references sought:

  • Confirmation of employment, salary confirmation.

  • Personal & Photographic identification (passport or driving licence).

  • Previous Landlord references.

  • Students (Guarantor or proof or funding).

  • Self-Employed (Accountants references, trading details etc)

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Application Process

Following the tenant fee ban which came into effect in June 2019 we will no longer be charging any reference or application fees.

However, we will be charging a holding deposit, this is the equivalent to one weeks rent, whilst we carry out the tenant referencing. This will be deducted from the final balance due when the tenancy commences, subject to satisfactory references.

The holding deposit is due at the start of the application process once the offer has been verbally agreed and will secure the property for you whilst we carry out your references.

Please note that should your application be unsuccessful or if you withdraw your application the holding deposit is non-refundable, it is imperative that you disclose all relevant facts that may adversely affect your reference outcome prior to entering into the above

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Tenancy Agreement

Both the Landlord and tenant/s will be required to sign a tenancy agreement prior to the tenancy commencing, the agreement outlines both tenant and landlord obligations. Generally, most tenancies run for a period of twelve months, we will contact you at the end of the tenancy to see whether you wish to renew your agreement for a further period and will liaise with the landlord to organise the documentation. It is important you note that the agreement is made between landlord and tenant, we act for the landlord only. By legal requirement we will issue you with a sample template agreement which we ask you read very carefully, should any questions arise regarding this legal document we advise you to seek independent legal advice.

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Payment

Once a moving date has been agreed and references have all been approved by the landlord, the tenancy agreement will need to be signed by all parties and the initial monies in full will become due less any holding deposit previously paid:

This is made up of the following:

  • The deposit charged will be equivalent to 5 weeks rent.

  • The above monies need to be cleared funds before the tenancy is able to commence, payment is to be made online into our client account and must be showing as cleared furds.

The above monies need to be in a cleared form before the tenancy is able to commence, payment by means of either a bankers draft, cash or paid directly into our client bank account and showing as cleared.

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Managed Properties

We do get instructed to fully manage many of our landlord's properties, if this is the case, with your tenancy we will inform you prior to your tenancy commencing. If we are managing the property, then any faults with appliances or problems within the property will need to be reported to us and we will deal with the problem as quickly and efficiently as possible. Failure to report an ongoing problem may turn the onus onto you; please report any problems you feel need attention.

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Rental Payment

Rental payments are always made by standing order from the tenants' bank account to the landlord's bank account, with the exception of managed properties whereby the rental payment is made to us.

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Notice to end a tenancy

To terminate your tenancy subject to term, you will normally be required to give us at least one month notice in writing of your intention to leave, unless otherwise specified in your specific tenancy agreement.

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Insurance

The responsibility for your belongings are down to you, you must ensure you have adequate contents insurance, the landlord accepts no responsibility and cannot be held responsible for any loss or damage to tenants possessions.

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Inventory

A well-prepared inventory and check-in report protects landlords and tenants alike, providing an accurate description of the condition and contents of a property at the start of a tenancy. The condition of the property and its contents at the end of the tenancy is then compared back to this report in the form of a check-out report. The inventory clerk will also provide an opinion on whether any damage that has arisen during the tenancy is attributable to the tenants, to 'fair wear and tear' or to the landlord as required maintenance.
It is in a landlord's interest to ensure that inventories are prepared for properties that they own. In the worst case scenario, should you end up in court, the judge will tend to look more favourably on an impartial, unbiased inventory prepared by a third party unconnected to either the landlord or the tenants. Inventories prepared by landlords could be viewed as biased and one-sided.
Normally an inventory of the property condition, furniture and fittings and effects will be prepared by the landlord, or an independent inventory clerk instructed by the landlord prior to the tenancy commencing. The tenancy is checked and agreed between the tenant and the landlord at the tenancy commencement.

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Deposit Returns

When your tenancy ends, an inspection of the property will be carried out, either by the landlord or an independent inventory clerk instructed by the landlord.

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Tenants' obligations

The responsibility for the property lies with the tenant during the period of tenancy, always ensure that the property is fully secured and that during the winter months steps are taken to prevent freezing of the water and heating system.

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Property Inspection

If we are instructed as managing agents for your property, we will carry out periodic inspections to assess the condition of the property and that everything is being kept in a satisfactory condition. We will always arrange this with you at a mutually convenient time.

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Council Tax & Utilities

It is the tenant's responsibility to inform the utility companies of their occupation of the property at the commencement of the tenancy, and to pay council tax to the local authority. Students, who may be exempt from the payment of council tax, are responsible for informing the Local Authority of this. Wherever applicable VAT will be charged at the current VAT rate.

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